About Me
I am a seasoned Customer Success executive with over a decade of experience building and scaling high-performing CS organizations at five different early-stage startups. My diverse background includes Customer Success IC and leadership positions across MarTech, HealthTech, E-Commerce, and Recruiting industries earning me a unique, 360-degree perspective on what it takes to drive sustainable growth through customer advocates.
I partner with companies as a fractional Customer Success leader, embedding myself in their businesses and acting as an extension of their teams to produce measurable outcomes.
During my time in the industry, I’ve had the opportunity to collaborate with a number of founders hiring their first Customer Success leaders. Two challenges emerge consistently:
There is a need for an experienced strategic leader to drive retention growth, and advocacy, but there is a lack of budget to meet senior talent requirements.
There is a budget for senior talent, but a lack of desire from veteran leaders to start from scratch in a volatile market.
By offering fractional Customer Success leadership, I can bridge these gaps by combining strategic guidance with experienced and practical execution without requiring full-time overhead.
Why Fractional?
How am I different?
I mentor and advise emerging leaders, helping them develop into strong strategic thinkers.
You can be confident investing in up-and-coming talent in your organization while also leveraging learnings from past mistakes that only experience allows.
I am not afraid to roll-up my sleeves, implement proven playbooks, and establish foundational processes.
You get immediate access to senior-level expertise and don’t lose time building strong foundations. When you’re ready to hire or promote full-time leadership, I will ensure the transition is smooth and successful.
