Engagement Models

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Fractional Operator

Hands-on leadership of your Customer Success function.

  • Part-time CS leadership

  • Team management and development

  • Strategic planning and execution

  • 6-12 month commitment

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Strategic Advisor

Ongoing guidance and support for your existing CS leadership team.

  • Monthly strategy sessions

  • On-call consultation

  • Quarterly planning and review

  • 6+ month engagement

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Project Consultant

Targeted collaboration to solve specific challenges or implement key initiatives.

  • Defined deliverables and outcomes

  • Weekly progress updates

  • Knowledge transfer plan

  • 3-6 month timeline

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