Engagement Models
Fractional Operator
Hands-on leadership of your Customer Success function.
Part-time CS leadership
Team management and development
Strategic planning and execution
6-12 month commitment
Strategic Advisor
Ongoing guidance and support for your existing CS leadership team.
Monthly strategy sessions
On-call consultation
Quarterly planning and review
6+ month engagement
Project Consultant
Targeted collaboration to solve specific challenges or implement key initiatives.
Defined deliverables and outcomes
Weekly progress updates
Knowledge transfer plan
3-6 month timeline